AI Safety Audit
Sales Lead Generation Websites Customer Support E-Commerce Marketing User Engagement 24/7 Assistance
AI Safety Audit Methodology
Production Chatbot Safety Testing
AI Safety Audit
What is an AI chatbot?
An AI chatbot is a program that can chat with people like a real person. It understands and responds to questions or requests using advanced Artificial Intelligence technology. Unlike regular chatbots that use fixed answers, AI chatbots can come up with more flexible and natural responses based on the information they have learned.
Scope, Probe and Evidence
Your Data Stays Secure in Your Local Area
All AI software and data remain within the local cloud
Compliant with regulations
Multi-layered firewalls and strict access control
Encrypted sensitive data in databases
Remediation Guidance
CRM Automation
Effortlessly manage and track leads in your CRM with real-time updates and smart automation.
Personalised Marketing
Deliver targeted email campaigns tailored to customer behaviour for better engagement and results.
Automated Booking
Automatically schedule appointments and manage bookings directly from chat conversations.
Where AI Safety Audits Apply
Customer Service Chatbots
Efficiently handle enquiries, provide instant responses, resolve common issues, and escalate complex cases, ensuring a seamless and satisfying customer experience.
E-commerce Chatbots
Assist customers in real-time by answering queries, recommending products, processing orders, and providing personalised shopping experiences, enhancing customer satisfaction and increasing sales.
Tradesmen Business Chatbots
Elevate contractor services with chatbots that schedule appointments, provide estimates, answer service inquiries, and offer real-time updates on project status, enhancing customer communication and satisfaction.
Appointment Booking Chatbots
Efficiently schedule appointments by interacting with users, handling inquiries, confirming availability, sending reminders, and providing real-time updates.
Real Estate Chatbots
Enhance real estate services with chatbots that can answer property inquiries, schedule viewings, provide virtual tours, and assist with the buying or renting process.
Hospitality Chatbots
Improve guest services in the hospitality industry with chatbots that handle room reservations, provide local recommendations, manage guest requests, and offer concierge services.
Fitness and Wellness Chatbots
Support health goals with fitness and wellness chatbots that provide workout plans, track progress, offer nutritional advice, and motivate users with personalised coaching.
Restaurant Reservation Chatbots
Optimise restaurant operations with chatbots that handle reservations, manage waitlists, provide menu information, and offer personalised dining recommendations, enhancing the customer experience.
Technical Support Chatbots
Boost technical support with chatbots that troubleshoot issues, provide step-by-step guides, offer software updates, and escalate complex problems to human agents.
Educational Chatbots
Support students and educators with educational chatbots that provide tutoring, answer course-related questions, assist with homework, and deliver personalised learning experiences.
Government Service Chatbots
Improve citizen services with government chatbots that provide information on public services, assist with applications, handle inquiries, and offer real-time updates on service status.
Survey and Feedback Chatbots
Gather valuable insights with chatbots designed to conduct surveys and collect feedback, providing real-time analysis and helping businesses improve their services and products.
Questions about AI Chatbot?
What sets your AI chatbots apart from traditional rule-based chatbots?
Unlike traditional rule-based chatbots that follow rigid scripts, our AI chatbots leverage advanced natural language processing powered by leading Generative AI models like production LLM, production LLM, production LLM, Llama, Amazon Bedrock, and Azure AI models. This enables them to understand context, learn from interactions, and deliver natural, human-like responses rather than simply matching predefined keywords. They are capable of handling complex queries, adapting to new scenarios, and maintaining meaningful conversations, while continuously improving as they learn from your business data.
How long does it take to develop and deploy a custom AI chatbot?
The development and deployment time typically varies based on the complexity of the chatbot. Most projects for BASIC/STANDARD plans are completed within 2-3 weeks on average, though integrations with other systems may require additional time.
How is my business data integrated into the chatbot's responses?
The chatbot is customised by using your specific business content, such as documents and website information, to tailor its responses. We adjust the chatbot’s conversational flows to match your services and typical customer inquiries.
Where will my chatbot data be stored?
Your chatbot data is exclusively stored in enterprise-grade data centers in your local area. If you have a specific preference, you can choose a particular location for your data storage to meet your business or compliance needs.
How do you ensure the security and privacy of conversations between customers and the chatbot?
We ensure the security and privacy of customer conversations by using encryption for all data transfers and storage. Our chatbots are hosted on secure cloud servers, compliant with local regulations. Additionally, we implement multi-layered security measures, such as firewalls, access controls, and regular security updates, to protect against unauthorized access and ensure that customer data remains confidential.
For businesses handling sensitive data, we offer additional security features such as:
- Custom data masking rules
- Automatic PII (Personally Identifiable Information) detection and redaction
- Compliance with industry-specific regulations
What happens if the chatbot can't answer a customer's question?
When the AI Chatbot encounters complex customer enquiries it cannot resolve on its own, it typically escalates these queries to a human representative. This ensures that more complex or nuanced issues are handled with the necessary expertise and personal touch, maintaining high-quality customer service.
Can the chatbot be integrated with my existing software systems?
Yes, our AI chatbots can seamlessly integrate with your CRM, email marketing tools, and other existing systems to provide a streamlined workflow. For such integrations, we offer custom quotes tailored to your unique requirements.
Can I update the chatbot's knowledge base after it's been deployed?
Yes, simple updates to the existing content are covered at no additional cost. However, if you’d like to add new content or features, a custom quote will be provided based on your specific requirements.
Can I customise the chatbot's appearance to match my brand?
Our pricing is structured based on the plan you choose and the number of chats. Each plan covers a set chat volume, with BASIC and STANDARD handling smaller volumes, while the ENTERPRISE plan supports higher volumes and advanced features. If you exceed the chat limit for your chosen tier, additional chats are charged at $1 per chat. Custom quotes are available for specific features or higher volume requirements.
Can the AI Chatbot support multiple languages or be localized for specific regions?
Yes, we fully customise the chatbot’s appearance to align with your brand by incorporating your logo, colours, and other design elements, ensuring it seamlessly fits with your business’s identity.
Can the chatbot handle multiple conversations simultaneously?
Yes, the AI Chatbot can support multiple languages and be localised for specific regions. This allows businesses to provide customer service and interact with users in their native language, enhancing user experience and broadening the reach of the business to a global audience. Localisation also includes adapting the chatbot’s responses to regional nuances and cultural contexts, ensuring more effective and relevant communication.
What kind of ongoing support and maintenance do you provide?
Yes, the chatbot is designed to handle multiple conversations at once without any drop in performance. It can engage with several customers simultaneously, ensuring quick and efficient responses, no matter the volume of enquiries.
100% Expert Support
Deployment Review
Browse Your Users' Chats with Ease
Dive into your users’ conversations with our intuitive Chat History Browser, a powerful feature built right into our chatbot platform. Effortlessly access, search, and analyse your users’ chat history, gaining valuable insights to optimise your chatbot’s performance and enhance the user experience. With the ability to filter chats, identify patterns, and export data, you’ll have everything you need to make data-driven decisions and keep your users engaged like never before.
Model-Agnostic Safety Testing
- Utilize the cutting-edge generative AIs like OpenAI production LLM, Google production LLM, Amazon Bedrock, Anthropic production LLM
- Tailor responses in real-time, delivering natural, human-like conversations
Top AI Agency With Experience
AiSafe is an Australian AI safety and security operator. We help organisations govern, test and defend AI systems with practical controls, clear evidence and managed response paths. Our work focuses on AI compliance, safety audits, private AI environments, chatbot and agent red-teaming, anti-scraping controls and operational security for Australian businesses.
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